Shipping and deliveries

Shipping cost

Shipping costs are paid by the Customer and the system automatically calculates the shipping cost based on the order amount.
For orders on the site  www.colombodistribuzionesrl.it shipping costs amount to €9 (VAT included).
Shipping costs are free for all orders exceeding €150.00 (VAT included).

C olombodistribuzionesrl.it delivers throughout Italy, with the exception of smaller islands, disadvantaged areas and free zones.

The Courier does not allow delivery to PO Boxes and Fermo Posta, therefore orders with a delivery address to which C olombodistribuzionesrl.it cannot ship (PO Boxes and Fermo Posta) will be automatically cancelled.
For all products delivered, Colombo Distribuzione srl issues the transport document with the data provided by the Customer which is found inside the packages that make up the shipment of the order, or inside an adhesive envelope applied to the product packaging.

Courier

C olombodistribuzionesrl.it delivers throughout Italy using all the express couriers operating in the area, such as BRT, GLS, SDA, TNT and the various national couriers. Given the high traffic, the rates applied are very competitive, but the customer can choose to collect the material at the point of sale himself or entrust it to his trusted courier.

Shipping time

As soon as the courier takes charge of your order, you will receive an email notifying you of the shipment. Inside the email you will also find references to the tracking number so you can easily follow your shipment on the courier's website.
All shipments are standard and are usually delivered within 5 working days. Working days are Monday to Friday. No shipments are made on public holidays.
For the regions of Southern Italy, Sicily, Sardinia, smaller islands and remote areas, delivery may require an additional day.
The average processing time of your order depends on various parameters: chosen payment method, geographical delivery area, availability of the goods, correctness of the specified shipping address.
If you choose to purchase by credit card or PayPal or cash on delivery, your goods will most likely depart on the same day you placed the order by 10.30 am.
In case of payment by advance bank transfer: the products are entrusted to the courier after receiving the payment on the bank account (on average 3/5 working days after the payment has been made by the customer).

The above times are considered for regular shipments. C olombodistribuzionesrl.it does not assume responsibility for any shipments that do not respect the times indicated in the event of delivery delays by the Supplier or the Forwarder, delivery delays due to transport strikes or due to force majeure.

Delivery of the goods

Deliveries are made on working days, from Monday to Friday during office hours and it is not possible to schedule deliveries by appointment.
It is possible to request telephone notice and Saturday delivery
after contacting support before ordering to verify additional costs.
All shipping costs indicated on the website www.ferramentapro.it are for the ground floor (deliveries are not made to the floors).

If the recipient is absent upon delivery, the courier leaves a notice of passage (slip inside the mailbox or sticker on the doorbell). The Customer must therefore promptly contact the Courier's office to request a further delivery attempt. If the package remains unnecessarily in storage at the Courier's warehouses without being delivered to the recipient, after 2 notices it will return to the Colombo Distribuzione srl warehouses with consequent cancellation of the order and with costs borne by the Customer.
Upon delivery of the goods by the Courier, the Customer is required to check: before signing the delivery document:

- that the number of packages delivered corresponds to what is indicated in the transport document
- that the packaging is intact, not damaged, nor wet or altered even in the sealing tapes and materials.

If the box and/or its seals show signs of:
- break
- crushing
- opening
- humidity
- tampering
- other visible defects in the external packaging

and/or in the event of a mismatch in the number of packages or indications, the Customer must immediately contest the delivery to the Courier and must write the defect/anomaly found on the delivery document (for example: "broken box", "crushed box" , "open box", "wet box", "seals tampered with", etc.) and sign the Courier document with reservation .
In this case the Customer must also promptly inform the C olombodistribuzionesrl.it Customer Service via e-mail at the following e-mail address: info@ferramentapro.it so that it can carry out the appropriate checks and prepare any logistical changes.
Once the courier document has been signed without reservation, the Customer will not be able to make any objection regarding the external characteristics of what was delivered.
Any problems relating to the physical integrity, correspondence or completeness of the products received must be reported to Customer Service immediately and in any case within 10 days of delivery of the goods.

Lost package

If you do not receive the goods within 5 working days from the shipping confirmation email, please notify our customer service by sending an email to info@ferramentapro.it or by calling 02 6129 4385.

Failure to deliver due to incorrect address

In the event that the shipped goods return to the sender due to an "incorrect address" due to incorrect or incomplete information on the part of the Customer, C olombodistribuzionesrl.it will send the goods to the Customer again only after the Customer has advanced the shipping costs for the second shipment.